The Head Honchos

Steve Manuel With 15 years of broad experience in IT management and technical roles, along with a Bachelor of Science program from the University of Alberta and several industry leading vendor certifications (including M.C.S.E and C.N.E), Steve Manuel has a lot to offer. Working in organizations large and small, Steve has gained key skills in strategy, implementation, and management of middleware in conjunction with business transformation and dynamic business models. Using these talents, Steve has overseen the entire life cycle of numerous products from conception to post implementation using a system development lifecycle methodology customized to client needs.

Most recently, Steve Manuel worked successfully in bridged technical and management roles for Telus Communications before founding SOLSYS.

Client Lists include: • Royal & SunAlliance • Lloyds • Bell Canada • Telus Communications • Rogers Cable Telecom • Unisync Group

Alan Burns Starting relatively early in Information Technology with a diploma from the Glasgow College of Technology, Alan Burns has been part of the development of products and services that run on computers that take up entire rooms, to computers that fit in a pocket. In the 30 years of experience Alan has accrued, he has been a computer operator and the project lead on multi-million dollar projects, with experience in programming, design and analysis, with a particular expertise in call centre foundation systems, including Voice IVR, CTI, Web Self Serve, and Outbound Contact Management. Alan has an established reputation for facilitating strong and accurate communication between the needs of the business side, and realities of IT development.

Prior to founding SOLSYS, Alan worked for a number of years in a Senior Project Management Consulting position for various Telecommunications companies.

Client Lists include: • Telus • Bell Mobility • Ultramar • Esso • Texaco • Virgin Mobile Canada • Rogers